Frequently Asked Questions

Frequently Asked Questions

Q?

What happens when the machine stops working or a customer lose money in the machine?

A.

From the time is service called is placed via telephone, email, or the website, we typically get back to you within three hours of the service call being placed. Refunds are given without any fuss. We refund cash or can set the machines to take coupons. When a customer loses money, you simply issue them a coupon, which will allow the machines to dispense a product for free.

Q?

What about contracts?

A.

As a general rule, we find contracts to be unnecessary. We need to deliver what was promised and meet your needs. In the event we failed to keep a promise, you can give us 30 days notice to remove the machines. Contract only become necessary with specialized equipment or large volume of equipment being ordered.

Q?

Can we choose what product goes into the machines?

A.

Absolutely. On the website, there is a list of the most common products available in our vending machines. You can request any of these products and give us suggestions too.

Q?

How often will the vending machines get serviced?

A.

Your account will be added to a scheduled route. This means that your vending machines will be serviced at least once a week and if necessary, two or three times a week. It all depends on how busy the machines are. A service includes stocking the machines, checking the machines for any errands, and cleaning the machines and vending area.

Q?

How do I go about getting your service?

A.

Fill out the questionnaire in full and submit it via email – or call us. We will discuss this with you over the phone or come in and meet with you briefly. We will confirm the equipment being supplied and give you an installation date. We use a professional, insured and bonded company to move machines for us.

Q?

Is there any cost for obtaining vending machines or a vending service?

A.

There was absolutely no cost for obtaining your vending service at all.