Frequently Asked Questions:

1. Is there any cost for obtaining vending machines or a vending service?
   
   There is absolutely no cost for obtaining our vending service at all.
    
2. How do I go about getting your service?
   
   Fill out the questionnaire in full and submit it via email. We will discuss this with you over the phone or come in and meet with you briefly. We will confirm the equipment being supplied, and give you an installation date. We use a professional, insured and bonded company to move machines for us.
    
3. How often will the vending machines get serviced?
   
   Your account will be added to a regular route. This means your vending machines will be serviced at least once a week and if necessary two or three times a week. It all depends on how busy the machines are. A service includes stocking the machines, checking the machines for any errors and cleaning the machines and vending area.
    
4. Can we choose what product goes into the machines?
   
   Absolutely. On the web site there is a list of the most common products used in our vending machines. You can request products and give suggestions.
    
5. What about contracts?
   
   As a rule contracts are not necessary. We need to deliver what was promised and meet your needs. In the event we fail to keep our promise, you can give us 30 days notice to remove the machines. Contracts only become necessary when special equipment or large amounts of equipment are being ordered.
    
6. What happens when a machine stops working or a customer loses money in a machine?
   
   From the time a service call is placed via telephone or email, we normally get to you within 3 hours of the service call being placed. Refunds are given without any fuss. We refund cash or can set the machines to take coupons. When a customer loses money, you issue them a coupon, which will allow the machine to dispense a product for free.
    
7. Do you offer Subsidized Vending Programs?
   
   Absolutely! Sharing the cost of vended products with your employees and customers is an innovative way to reward them. Internal vending machine meters track the consumption and usage and a detailed bill is provided to you at the end of each month. Subsidized Program’s are as flexible as you the customer want it.
    
8. Will the machine look nice and will they accept dollars and coins and give change?
   
   All the vending machines have 21st century styling. They are clean and bright and modern. They all accept dollars and coins and give change.

Most important of all, we will make the transition painless!